FAQ's
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Myles Self-Drive offers rental cars on hourly, daily, weekly, or monthly basis with zero maintenance, insurance cost along with Roadside assistance.
Myles Self-Drive Rental is available in Delhi NCR, Bengaluru, Mumbai, Goa, Chandigarh, Amritsar, and Vellore.
Myles Self-Drive Rental may include maintenance, insurance, roadside assistance, and other perks.
Myles Self-Drive rental provides 38+ car models, Transparent Pricing, 24/7 Support, Easy Booking Process, Minimal Paperwork.
Car subscription is a service that allows you to drive a car without the ownership hassles. You pay a monthly fee for access to a car, and the subscription service takes care of everything else.
Myles Subscription is a hassle-free process where you just need to sign in and create your profile, choose the subscription plan, tenure options and choice of a car, complete the paperwork including KYC process, process the security amount and subscription fee and finally get the car at the earliest availability.
Smart Subscription plan by Myles is a Fractional Ownership product where new cars can be subscribed for a period of 12-48 Months.
Smart Plus Subscription plan by Myles is a Flexible subscription where New/Used cars can be taken for Modular tenure of 3 Months & goes up to 48 Months.
The difference between Smart and Smart Plus plan is:- Smart Plan is ideally suitable for Medium long Subscription needs and Smart Plus Plan is suitable for Short-Medium Subscription Needs. The Tenure of Smart Plan starts from 12-48 Months.
Smart Plus is more flexible and starts from a Month to 48 Months. In Smart Subscription Plan, the car is registered in the name of the customer but in Smart Plus Plan, the car is registered in the name of the Company.
The advantages of car subscription include zero down payments, the ability to switch cars easily, and zero ownership obligation, zero maintenance and insurance cost along with Tax Saving Benefits.
A car subscription may include the car itself, maintenance, insurance, roadside assistance, and other perks.
Myles Subscription is active in Delhi NCR, Mumbai, Bengaluru, Pune, and Hyderabad
Car can be owned by both the Customer & Myles depending on the type of Subscription Plan. In Smart Subscription Plan, car is registered in the name of customer but in Smart Plus Subscription Plan, car is registered in name of Myles or Business Partner.
The car subscription prices are flexible & the cost depends on the car model, tenure and the city of the customer’s choice.
Yes, you can usually cancel or extend your car subscription at any time with the charges as per the terms of subscription, although some services may require a minimum commitment.
We accept credit cards, debit cards, and net banking for the security deposit. You can choose to pay the security amount before car pick-up, and the refund will be initiated once the car is returned.
Our pricing plans for different kilometer packages are based on factors like car mileage, wear and tear, and rental cost. You can select the package that best suits your needs. If you exceed the allocated kilometers, you will be charged extra based on the "additional km charge" for the specific car model and city
Yes, GST will be charged on the rental amount.
If you drive more kilometers than your package includes, you will be charged an extra fee per kilometer. The charge is Rs. 11, 12, or 14 per kilometer, depending on the car category. This will be calculated at the end of your trip by the Myles executive during vehicle drop-off.
We charge a security deposit to cover any additional costs incurred during the use of the vehicle. The security amount is for your convenience, ensuring that extra costs, such as extended rental duration or additional fuel usage, are covered.
Our prices include the rental charge, insurance, and GST. For daily packages, fuel is not included, but for hourly packages, fuel is inclusive. Tolls, inter-state taxes, and parking fees are not included in our prices. No hidden charges!
We typically take 1-2 days to initiate the refund of your security deposit. However, depending on your bank or card issuer, it may take 14-15 days to reflect in your account.
No, currently we only accept bookings through credit/debit cards or net banking.
You are allowed a one-hour grace period for returning the vehicle. After that, late return charges will apply as follows:
If you opted for a security deposit:
50% surcharge in addition to the actual rental amount for the delayed period if
the car didn't have another booking.
100% surcharge in addition to the actual rental amount for the delayed period if
the car had another booking.
For daily rentals:
Cancellation within 24 hours of pickup time: Deduction of Rs 200 or 50% of the total
booking amount (whichever is greater) and 3% processing fee on the remaining refund.
Cancellation at least 24 hours prior to pick up time: No rental deduction, only Rs. 200 +
3% processing fee on the refund amount.
Cancellation at or after pickup time: Treated as a no-show, no refund will be provided.
For hourly rentals: No refund will be provided in case of hourly rental booking.
If you request an extension, charges will be applied based on the time of extension intimation and car availability during the requested period. The charges will be deducted from your refundable security deposit.
For all booking extensions, you will receive pro-rata extra kilometers based on your pre-selected package.
Yes, the monthly subscription cost includes GST charges.
The additional charges for exceeding the kilometers depend on the specific vehicle you have subscribed to.
We charge a security deposit to cover any additional costs incurred during the utilization of the vehicle. This deposit helps cover extra kilometers, potential damages, toll taxes, and challan charges.
Your car subscription includes the vehicle itself, maintenance, insurance, roadside assistance, and other added benefits.
Currently, we only accept bookings through credit/debit cards or net banking. Cash payments are not accepted.
In the event of a late return, extra charges will be applied on a pro-rata basis according to your subscription fee.
Absolutely! You can extend your subscription for a minimum period of 3 months.
According to the Motor Vehicles Act (MVA), privately registered cars cannot be used for commercial purposes. Insurance does not cover any eventuality if a private car is used for commercial purposes. Therefore, we provide cars with a commercial number plate to comply with the law and ensure proper insurance coverage.
No, we provide you with all the necessary legal documents required to drive a self-drive registered car. You can drive without any concerns about police interference.
Currently, we do not offer the option to drop off the car in a different location or city. However, we will inform you in advance if any changes are made to this policy in the future.
The current laws register self-drive cars under a commercial license, and therefore commercial state taxes are applicable when entering a state, regardless of the purpose of use.
In the event of a car breakdown, you can call our 24*7 help desk at 0888 222 2222, and our team will guide you through the entire process. You can also reach out to us via email at help@mylescars.com. Please remain at the scene of the breakdown until proper support arrives.
Yes, there are certain cases where you will need to make a payment for roadside repair services. Roadside repair includes situations such as a rundown battery, punctured tire, or running out of fuel (fuel cost to be borne by the customer). In such cases, you will be required to make an upfront payment to avail the services. Please note that once the repair service is activated, cancellation is not possible.
No, we provide you with all the necessary legal documents required to drive a self-drive registered car. You can drive with peace of mind.
Currently, we do not offer the option to drop off the car in a different location or city. However, we will inform you if any changes are made to this policy in the future.
While many of our cars are new and reliable, in the event of a breakdown, you can contact our 24*7 help desk at 0888 222 2222, and our team will guide you through the entire process. You can also reach out to us via email at help@mylescars.com. Please stay at the scene of the breakdown until proper support arrives.
To rent a self-drive car from Myles, you need to meet the following criteria:
During the car handover process, you need to show the following original documents:
For a seamless experience, it is recommended to upload your documents after booking confirmation to facilitate verification. The documents will also be physically verified during pick-up. You should upload both the front and back of each document. If you don't have an Aadhar card, you can upload a copy of your passport for verification.
The security deposit needs to be paid before the pick-up time as communicated in emails and SMS. Failure to do so may result in cancellation of the booking. You have two options for paying the security deposit, and the refund amount will be as per the cancellation policy.
Yes, someone else can book the car for you. However, the person whose name is mentioned in the reservation form needs to come with the required documents to pick up the car.
The cancellation policy is as follows:
Yes, there is a short agreement that you need to sign while picking up the car.
For individuals, there are two subscription options:
For corporates, the eligibility criteria include:
The following documents need to be provided during the KYC process:
For Individuals:
For Corporates:
The security deposit can be paid at any time before the vehicle delivery.
Once Myles has completed the dealership payment and your car is booked through the dealership, cancellation of the subscription is not allowed.
Yes, you are required to sign a contract or agreement before the delivery of the car.
Most of our locations operate 24/7, except for a few locations that have specific operating hours between 6 am and midnight due to local restrictions. For more details, please contact our customer care team at 0888 222 2222.
If your car is involved in an accident and sustains damage, we advise you to immediately contact us at 0888 222 2222. It is also important to inform the local police about the incident for proper documentation and legal purposes.
If you have chosen to pay a security deposit, the cost of damage up to the deposit amount will be borne by the customer on an actual basis. If the damage exceeds the security deposit amount, an insurance claim will be filed, and the customer will be responsible for the depreciation amount and any parts that are not covered by insurance. Please refer to the Terms of Use for more detailed information. The assessment of damage conducted by our company will be considered final.
The person who booked the car is fully liable for any damages caused by anyone else driving the car, including damages caused by natural calamities or other external factors.
If your car is stolen, it is important to immediately file a police complaint. Please inform our Myles Support Team at 001143083000 as well so that we can assist you accordingly and take the necessary actions.
Yes, we offer round-the-clock customer support to assist you in case of emergencies or any other concerns you may have.
In the event of an accident, we recommend that you immediately contact our team at 0888 222 2222 and also inform the local police. It is important to report the incident to ensure proper documentation and assistance.
If your car gets stolen, it is crucial to register a police complaint immediately. Please inform our Myles support team at 0888 222 2222 as well, so that we can take the necessary steps and provide the required support.
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